Terms of Use
Date last updated: May 25, 2018

This is a contract between you and UAB “Internetiniai Kuponai”, a private limited company incorporated in Lithuania (“TheBigCoin”). By visiting TheBigCoin.io (“Website”), you agree that you have read, understood, and accept all of the terms and conditions contained in this Agreement.

By using the Website, you represent and warrant that you are:

  • at least 18 years old and have full capacity to contract under applicable law;
  • only transacting on TheBigCoin with legally-obtained funds that belong to you;
  • not furthering, performing, undertaking, engaging in, aiding, or abetting any unlawful activity through your relationship with us or through your use of TheBigCoin;
  • comporting with and obeying all applicable laws.

1. Terms

By accessing the website, you agree to be bound by our Terms, all applicable laws, and regulations, and you agree that you are responsible for compliance with—and that you are compliant with—applicable law. If you do not agree with any of our Terms, you are prohibited from using or accessing the Website; your only recourse is to stop using the Website. Any use of the Website is your deemed acceptance of our Terms as they may be modified and amended from time to time. The materials contained in the Website are protected by applicable copyright and trademark laws and treaties. You should check back often in case our Terms undergo changes.

2. Limitations

Use of TheBigCoin may carry financial risk and is to be used as an experimental software utility only.
In no event shall TheBigCoin be liable or responsible for any damages, claims, applications, losses, injuries, delays, accidents, costs, business interruption costs, or other expenses (including, without limitation, attorneys’ fees or the costs of any claim or suit), nor for any incidental, direct, indirect, general, special, punitive, exemplary, or consequential damages, loss of goodwill or business profits, loss of cryptocurrency or digital assets, work stoppage, data loss, computer failure or malfunction, or any other commercial or other losses directly or indirectly arising out of or related to: our Terms; the Privacy and Transparency Statement; any service of TheBigCoin; the use of TheBigCoin; any use of your digital assets or cryptocurrency on TheBigCoin by any other party not authorized by you (collectively, all of the foregoing items shall be referred to herein as “Losses”). TheBigCoin is hereby released by you from liability for any and all Losses. We disclaim any and all warranties or guarantees, including any warranty of merchantability and warranty of fitness for any particular purpose. The foregoing limitations of liability shall apply whether the alleged liability or Losses are based on contract, negligence, tort, strict liability, or any other basis, even if TheBigCoin has been advised of or should have known of the possibility of such losses and damages, and without regard to the success or effectiveness of other remedies.

3. TheBigCoin Services & Fees

We are an intermediate service helping customers spend cryptocurrency, including Bitcoin, Ethereum, Litecoin, Dash, and Monero in any online store & online service provider on the internet. Our service doesn’t require to register or provide any personal information, except the shipping address where the product has to be delivered. If it’s a digital product, the shipping address isn’t required. We take the equivalent amount of your order value plus our service fee in cryptocurrency, and our automatic order processing technology purchases your order on your behalf and ships it to your provided address.

We charge between 7% and 12% of the order subtotal, or the minimum 5 EUR/6 USD/5 GBP fee per order based on the currency you process your order. Customer service fee is calculated using a variety of factors including, but not limited to, the order subtotal, size of your order, cryptocurrency which customer payment is received. Some cryptocurrencies have high transfer fees, or some like Monero requires us to make two transfers to reach the exchange wallet, otherwise, we can’t change it into FIAT.

4. Service limitations

  • We don't process orders for items or services which are illegal. Anything related to Dark Web marketplaces, Drugs and Drug Paraphernalia, Adult Content and Services, Regulated Products and Services, Counterfeit or Unauthorized Goods, Intellectual Property or Proprietary Rights Infringement, Firearms. The list is not exhaustive, and we might refuse to process your order if we feel it doesn't fit our Terms of use.
  • We do not process orders where only USA credit cards are accepted.
  • We do not process orders from Electronic cigarette, e-liquid or e-cig part stores. There may be exceptions for some e-cig products at eBay or Amazon.
  • We remind our customers to double check shipping fee, and the final cost of the item to match the total value on our site, this will help not to delay the processing of your order. Otherwise, in the case of an underpayment, further communication will be required and will delay the processing of your order. In the case of an overpayment, we reserve the right to keep the amount overpaid.
  • If your order contains an item without youth release, it must be personally handed out upon presentation of his identity card only to the recipient. Please confirm that you are over 18 years old and that the name exactly matches on the card of the recipient of this order to the stored in the shipping address name.

5. Our Returns and Refund Policy

Cryptocurrencies are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. If we receive the cryptocurrency amount equivalent to your order value in EUR or USD during business hours of Eastern European Time, we will immediately process your order and ship it to your provided address. All orders are only processed during business hours Eastern European Time. In the case when the customer places an order and sends cryptocurrency during non-business hours, only during next day's business hours our support team will review and process the order. Also due to volatile nature of cryptocurrency prices, we will review if the sufficient amount of cryptocurrency is received based on next day market prices, so if let's say a price drop occurred overnight, it will require you to send us the missing cryptocurrency amount to process your order or you could receive a refund according to current rates.

If for some reason you decide to cancel your order, or if the item received doesn’t fit the description - let’s say the clothing received are too small, or you receive the wrong item, or the item received is broken/doesn't work - please contact us at [email protected] We will do our best to communicate with the online store and refund your order. Please note if the online store refuses to do that, in that case, the order is non-refundable and we won't be able to help you.

In case of fraudulent activity of the online store, let’s say if the online store doesn't ship the product after receiving the payment, or shipped the wrong product and is not responding or refunding the money - TheBigCoin doesn’t take the responsibility and wouldn’t refund the money. We act only as an intermediate service and such dishonest situations created by online store are out of our control, even if we would try to do our best to solve each and every case as much as we can. Before placing an order, please make sure to review the online store and its reputation online, do your own due diligence to be sure you order from a legitimate business.

Our refund policy will depend greatly on the refund policy of the online store the item was purchased from. Please carefully read the refund policy of the online store you will be shopping on and make sure their refund policy is acceptable for you. Some online stores simply don’t have a free return policy and charge the customer for returning the item; if this would be the case, we will act according to the refund policy of that particular online store and extra charges will incur.

Please note that the service fee is not refunded. Also, if you decide to cancel your order before it gets processed, the refunded cryptocurrency amount will be the same cryptocurrency amount we received from you. For example, if you send us 1 BTC and cancel the order - we will send back to you 1 BTC minus our service fee. Cryptocurrency market price won't affect the amount you receive back. You still would receive your original sent cryptocurrency amount minus our service fee. If you decide to cancel your order after it has been processed, you would receive a refund according to current cryptocurrency market rates.

Return Exceptions:

Certain items can not be returned if they are opened. Digital goods like music, software, and video games are non-refundable in most cases. Items that have been worn, used, or altered will not be accepted for a return as well.

6. Terms of Use Modifications

TheBigCoin may revise our Terms at any time and without notice to you or third parties. By using the Website, you agree to be bound by the then-current version of our Terms. We reserve the right to make any changes retroactive.

7. For all questions, please contact us at [email protected]