FAQ

We are an intermediate service helping to spend cryptocurrency, including Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Dash, Monero, Binance Coin and Dai in any online store and any online service provider worldwide. At the moment 99% of the web still doesn’t accept cryptocurrency as a form of payment. We solve this problem by buying the product on your behalf, while at the same time receiving from you an equivalent amount of cryptocurrency.

We accept Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Dash, Monero, Binance Coin and Dai. Feel free to email us if you want to spend other cryptocurrency which isn’t accepted by us yet.
No, all you need to have is an online wallet where you store your cryptocurrency.
Yes, of course! We can help you to order anything you want online, doesn’t matter if it’s not something ordinary. In this case feel free to fill a form of Special Order Request in our Contact Us page, and one of our team members will get back to your shortly.
We do start to process your order soon as we receive the cryptocurrency payment from you. This usually takes 1-2 hours. You will receive an email confirmation as soon as your order will be processed.
Yes, of course. As soon as we process your order and receive the tracking number from the online store, you will receive an email notification with your order tracking number and a link where you can track it. This usually takes 24-48 hours.
Yes, you can. Feel free to order as many products as you want.
We charge between 7% and 12% of the order subtotal, or the minimum 5 EUR/6 USD/5 GBP fee per order based on the currency you process your order. Customer service fee is calculated using a variety of factors including, but not limited to, the order subtotal, size of your order, cryptocurrency which customer payment is received. Some cryptocurrencies have high transfer fees, or some like Monero requires us to make two transfers to reach the exchange wallet, otherwise, we can’t change it into FIAT.
We can process refunds only based on refund policy of the online store your item was ordered from. Please note that our service fee is not refundable. Finally, if the online store policy charges for returns, we will have to charge you accordingly.
Yes, of course. We use state of the art security technology to guarantee that all the information you enter and the whole payment process is fully secure and encrypted.
Exchanges usually take their fees, so received amount might be not enough to cover your payment fully. Also, exchanges usually take longer to process payments, so you simply might have to wait longer.
We simply are going to recount and update the total cryptocurrency amount you have to send to us. The payment page is still going to be valid. Due to the volatile nature of cryptocurrencies, we must recheck the rates every 15 minutes.
No worries about that, you will get your payment page updated, where you will see how much is left to send.